Refund policy

Because every piece is made to order and personalized just for you, we're unable to accept returns or exchanges. A keepsake with your name on it isn't something we can offer to anyone else. All sales are final.

That said, if your order arrives damaged or there's a mistake on our end, please reach out within [7] days of delivery with a photo. We'll make it right with either a replacement or a refund.

Please review your personalization details carefully before checking out. We engrave exactly what is entered, so we're not able to offer refunds or replacements for typos or incorrect spelling submitted with an order.

Questions? Email us at sales@bluebirdkeepsakes.com.